Frequently Asked Questions

Norton Online Family was created to connect parents to their kid’s online lives. Within the service you can monitor your child’s online activity, see who they’re talking to, set time limits, and receive alerts when anything looks suspicious.

You can get started by going to our Norton Online Family page. From there you can set up your family account, create your children’s profiles, and adjust the unique settings for each child.

If you already have a Norton Account, you may already be registered for Norton Online Family. To find out, simply go to the Norton Online Family page, and enter the email address and password for you Norton Account.

To begin your Norton Online Family account, all you need is a PC or Mac and Internet access. Once you’ve created your account and your children’s personal profiles, you will need to download the Norton Safety Minder on each computer your child uses.

Norton Safety Minder is the small application that monitors your child’s online activities and then uploads the gathered information onto your family account and sends alerts when anything looks suspicious.

Norton Online Family is a great way to open a dialogue about online safety. You can talk about different settings, which sites are off limits, and who it’s ok to chat with. For some great articles and information about how to talk with your kids about Norton Online Family, go here.

For more information about Norton Online Family, visit our Advice Page.